General Terms and Conditions (Translated from Dutch)
Filed by Koninklijk Nederlands Vervoer (KNV) with the registry of the District Court of The Hague on June 22, 2006, document number 50/2006, replacing previous terms filed on March 20, 2003, document number 31/2003.
These terms and conditions by the KNV Taxi Association were established in March 2006 in consultation with the Dutch Consumers’ Association, under the Coordination Group for Self-Regulation (CZ) of the Social and Economic Council. Effective as of July 2006.
KNV Taxi Spui 188, 2511 BW The Hague P.O. Box 19365, 2500 CJ The Hague T: 070-3751751, F: 070-3751788 E: tvn@knv.nl, I: www.knv.nl
Taxi Transport: All agreed passenger transport by car as per Article 1(f) of the Dutch Passenger Transport Act 2000, where the fare is agreed upon in advance or determined by a taximeter. Includes boarding and alighting.
Transport Agreement: The agreement between Passenger/Client and Carrier for the execution of taxi transport.
Taxi Stand: A designated section of public road as a parking area for taxis.
Car: Motor vehicle as per the Dutch Passenger Transport Act 2000.
Passenger: The individual transported by the Carrier.
Client: The individual or legal entity entering into a Transport Agreement with the Carrier.
Assignment: a. An assignment from a person to a Carrier waiting at a taxi stand. b. Any other assignment from Passenger/Client to Carrier.
Carrier: The individual or legal entity, including its personnel, responsible for transporting persons by car.
Personnel: Employees or assistants acting on behalf of the Carrier.
Hand Luggage: Items easily carried by the Passenger, including live animals and objects accepted by the Carrier.
Applies to all Transport Agreements and forms the basis for dispute resolution by the Taxi Transport Disputes Committee (Article 16).
Established when Carrier accepts an Assignment. For taxi stand pickups (Art. 1.7a), the Carrier must accept the assignment unless exceptions apply. Passenger joins the agreement upon accepting the ride.
Carrier may end the ride if the Passenger causes significant disturbance.
No damages owed by Carrier in such cases.
Passenger pays the amount on the taximeter or a proportional part of the pre-agreed fare.
Passenger/Client may cancel before the ride with reasonable compensation to Carrier.
If Carrier fails to appear, Passenger may claim reasonable compensation.
Passenger must: a. Follow Carrier instructions. b. Wear a seatbelt. Fines may be passed on to the Passenger.
Prohibited behavior includes damaging the vehicle, alcohol or drug use without permission, smoking, aggression, or disturbing the Carrier.
Passenger must pay the agreed fare.
Passenger may cancel if unforeseen Carrier-side issues arise.
Passenger may change destination during the ride.
Passengers opening doors must do so safely.
Payment must be in cash or accepted electronic methods unless agreed otherwise.
Carrier may request exact change.
Non-cash payments require an invoice; payment due within 30 days.
Carrier may offset debts with claims.
Fare is based on published Carrier rates.
Carrier must transport safely and carefully.
Carrier must take the fastest or most economical route unless instructed otherwise.
Carrier must assist with boarding/luggage.
Taximeter must be visible at journey’s end.
Carrier must provide a receipt upon request.
Carrier may deny service to disruptive passengers.
Carrier must protect personal data.
In emergencies, Carrier may cancel rides and notify Passenger accordingly.
Must be properly packed.
Carrier may refuse hazardous or illegal items (e.g., weapons, explosives, gas, drugs).
Carrier must reasonably protect luggage from loss or damage.
Animals allowed in carriers or on lap; leashed dogs permitted.
Carrier may refuse animals that are ill or disruptive.
Passenger must report found items. Carrier may store them with proof.
Carrier may sell unclaimed, low-value items after 3 months.
Owner may reclaim item or proceeds within 3 years.
Administrative fees may apply.
Cancellation fees for agreed rides: a. 21-14 days before: 10% b. 14-2 days before: 35% c. Less than 2 days: 75% d. During the ride: full fare
Lesser damage proven by Passenger reduces owed fee.
Obligations are suspended in force majeure. Carrier not liable if not at fault.
No compensation owed unless Carrier gains from it, then only to that benefit’s value.
Liability for injury or death unless unavoidable. Capped at €137,000 per Passenger.
Liability for lost/damaged luggage due to accident or negligence. Capped at €1,000.
Delays capped at €1,000.
Passenger must compensate damage caused to Carrier unless unavoidable. Cannot claim defects in their luggage.
Carrier may be instructed to insure specific risks.
Carrier liable if fails to enact such insurance.
Carrier may require insurance for valuable luggage.
Complaints must be filed within 6 weeks of awareness.
Disputes can be submitted to the Taxi Disputes Committee.
Dispute only accepted if first reported to Carrier.
Must be submitted to the committee within 3 months.
If Passenger starts dispute process, Carrier must comply.
Committee follows binding rules and charges a fee.
Only Dutch courts or committee have jurisdiction.
Carrier must handle complaints seriously.
If unresolved, Passenger should be informed about the dispute process.
Passenger must notify Carrier of damage claims promptly.
Changes only after consultation with Consumers’ Association.
Invalid terms do not affect others; replaced with similar valid ones.
Dutch law applies.
These terms are public.
Carrier must inform how to obtain these terms.
Available free of charge or online at www.knv.nl.
